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Underwriting Fundamentals eMag I 2018 - ongoing

Indesign, Illustrator & Photoshop

Context

The Commercial Underwriting fundamentals is a technical training program developed for IAG NZ to provide a consistent and structured approach to learn about Commercial Underwriting, track learning and ensure Underwriters receive the right level of delegated authority.


The development of this program has begun with the Underwriting Fundamentals.


As a result, I developed this eMag which is a resource for learners to use while completing their Underwriting Fundamentals. This is a refresher tool and /or a quick reference guide, which forms the first part of this program.

My role

I worked with stakeholders, SMEs and learners to understand the problem and uncover the business need through research and developed questions to conduct user interviews. I ensured the content and assessment created as part of the eMag was; aligned to cover learning objectives from all relevant business units at a foundational level, easy to comprehend, and fit for a learner to achieve their level one delegated Underwriting authority. 


I incorporated action-mapping principles in workshops to focus on the job performance improvement and present users with realistic scenarios and their subsequent consequences.

 
I used interactions, created illustrations - alongside images to engage the learner and aligned brand for a better user experience. I tested the prototype with various business units and used feedback to finalise the solution. 

Key responsibilities

  • liaised with stakeholders, SME’s and project teams to understand project requirements

  • communicated clearly to ensure all projects teams were aware of the purpose, plan and need for the program

  • incorporated design thinking, UX and HCD principals within this project

  • collaborated with the wider commercial business unit such as, Property, Liability, Marine and Motor portfolios and the Risk team and turned insights gained to create and develop this eMag

  • set-up and held Interviews with learners, technical underwriters
    and managers

  • organised and led design lab sessions, workshops and set-up meetings face to face / virtually

  • created and set up a learner
    journey map

  • tracked milestones to ensure delivery

  • sourced images, designed collateral and build interactive buttons

Note

I'm unable to share specific content of the work that I've designed and developed as I'm in a internal role at IAG.

UNDERWRITING FUNDAMENTALS EMAG

UX & INTERACTIVE DESIGN / BRANDING / ILLUSTRATION

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