Customers are the heart of any organisation.  
This course plays an integral part to ensure employees know what IAG's Customer's Promises are and how their role connects and impacts the end customer.
As the course was rolled out to all IAG NZ employees, time, and relevance to role, was a huge factor in developing this course.

I used layout, typography, visuals and interaction design to tell a story, which all linked back to the customer. I worked with stakeholders to ensure the content was relevant, easy to understand, bite sized. I built interactions which were easy to navigate, created illustrations, to visually engage the learner and ensured that it aligned to IAG's brand guidelines, for a better user experience. I created assessment questions which had a 'try again' feature if the learner answered incorrectly. This function also included a pop up that provided instant feedback. This allowed learners to learn on the spot and progress through the rest of the course quickly and efficiently. I tested the prototype with users, used feedback to feed into the final solution and used an Agile project management approach to deliver to the deadlines set.