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Customer Complaints survey and quiz I 2019

Illustrator, Photoshop & Articulate 360 

Context

My role

Key responsibilities

Note

The Customer Complaints survey and quiz  course was developed for all IAG NZ. It was developed to check employees understanding about; the Customer Complaints process and practices, help with any knowledge gaps, and get feedback on what can be improved for the employee and customer. 

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The course is currently live, and is being piloted in groups. 

I worked with Stakeholders to create, develop and deliver this course. I created interactions and animations and created scenario based assessment questions to convey the message/story for this topic covered. I ensured the design elements used all were aligned to the IAGs brand guidelines. I tested the prototype created with users and used feedback to improve the solution. I used an iterative approach to test (including the system load) and finalise the solution. 

  • liaised with stakeholders to understand project requirements

  • used Agile ways of working approach to project manage and deliver this course 

  • worked collaboratively and got approval from all stakeholders involved

  • effectively organised and prioritised work to meet expectations

  • tracked milestones to ensure delivery

  • designed and developed the course

  • created collateral and built interactions

  • tested solution (engagement, functionality, system load) prior to delivery

I'm unable to share specific content of the work that I've designed and developed as I'm in a internal role at IAG.

CUSTOMER COMPLAINTS COURSE

INTERACTIVE DESIGN / BRANDING / MOTION GRAPHICS

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