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Aggressive Customers Module
Articulate Storyline 360
Context
My role
In this Aggressive Customer module, it focused on helping learners identify and manage different types of aggressive customers. With the aim of ensuring better outcomes and safety for One NZ employees, the module provided practical tools and strategies to effectively handle these situations.
I worked closely with stakeholders and subject matter experts to identify the problem and define the business need. This involved conducting discovery sessions, gathering insights, and using the information to create a wireframe and storyboard before moving on to the build phase. To bring the content to life, I incorporated storytelling through a short film, animated videos, and audio. I scripted two videos and one audio piece and was actively involved in the filming process, ensuring the content effectively conveyed the seriousness of the issues to engage learners.
ONE New Zealand
INTERACTIVE DESIGN/MODULE BUILD, SCRIPTING
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